Protecting Children On The Internet Since 2002
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Frequently Asked Questions. 
 
What is the SurfBuddies SPAM Firewall and how does it work?
How do I set up an iPod to access my child's email account?
My child uses Microsoft Outlook. What can SurfBuddies do for me?
My child uses a Macintosh. What can SurfBuddies do for me?
What are the SurfBuddies mail server names?
 

What is the SurfBuddies SPAM Firewall and how does it work?

The SurfBuddies SPAM Firewall is a system which resides on our servers and is designed to eliminate unwanted emails.

Our SPAM firewall uses known spammer black lists which we have built over years of experience. If an email makes it past the previous level it is scanned for a wide variety of spammers?? tricks, including deceptive formatting, spoofed return addresses and several other methods spammers use to hide their intentions.

Incoming emails are scanned and either approved, removed or quarantined. Quarantined messages are placed in a special "Blocked Messages" folder on our servers which cannot be accessed by the child. Only a responsible adult using the "Parent Password" can view the messages in this folder. The blocked messages can then be deleted or the sender approved, added to the child's buddy list and the email moved into the child's inbox.

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How do I set up an iPod to access my child's email account?

Click on 'Settings' icon.

Select 'Mail, Contacts, Calendars'

Select 'Add Account'

Select 'Other'

Select 'Add Mail Account'

Fill in your child's Name, your child's SurfBuddies email address (remember it ends with surfbuddies.NET), their password, and the description of the account for example: 'SurfBuddies Email Account'
Click the 'NEXT' button at the top of the screen.

Click on the 'POP' button next to the 'IMAP' near the top of the screen.

Incoming Mail Settings:

Host Name: mail.surfbuddies.net
User Name: This is theSurfBuddies Mail user name, not the entire email address. The User Name is the first part of the email address before the '@'. Enter all lower case letters.
Password: This is your ZillaMail password

Outgoing Mail Server:

Host Name: mail.zilladog.net
User Name: Leave this blank
Password: Leave this blank

Click 'Save'

The verification process will start. It will bring up a message saying 'Cannot Connect Using SSL, do you want to try setting up the account without SSL?'

Click 'Yes'

The verification process can a few minutes. If you get the same question again, click 'Yes' again.

If you have a problem sending emails you can change the SMTP Port 587. Many ISP’s will bock port 25 for their own spam protections. This setting is accessed from the 'SMTP' button.

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My child uses Microsoft Outlook. What can SurfBuddies do for me?

When a child uses Microsoft Outlook or any other email client, he or she is protected by the SurfBuddies SPAM firewall. Only emails received from people in the child's Buddy List are accessible.

The buddy list is maintained by the parent through the Parental Administration web application where buddies can be added & removed. Messages in the child's Blocked Messages folder can also be reviewed and either be deleted or the sender added to the child's Buddy List.

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My child uses a Macintosh. What can SurfBuddies do for me?

When a child uses a Macintosh or any other non-Windows based system, he or she can access their SurfBuddies email account by logging into SurfBuddies WebMail. SurfBuddies WebMail works with most web browsers and is system independent.

Even if the child is using their own email client, he or she is still protected by the SurfBuddies SPAM firewall. Only emails received from people in the child's Buddy List are accessible.

The buddy list is maintained by the parent through the Parental Administration web application where buddies can be added & removed. Messages in the child's Blocked Messages folder can also be reviewed and either be deleted or the sender added to the child's Buddy List.

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What are the SurfBuddies mail server names?

If you have signed up for a SurfBuddies child's email account and you wish to use a POP3 email client, you will need to enter the following names into the Incoming and Outgoiing mail server fields of the child configuration Servers tab screen.

Incoming (POP3) Server: mail.surfbuddies.net

Outgoing (SMTP) Server: mail.surfbuddies.net

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